LA Massage & Skincare · Garfield Spa

We offer an optional appointment and waitlist notification service by text message (SMS). If our schedule is full, customers may join a waitlist, and — only if they have separately asked for text updates — we will text them if an earlier appointment opens up.

Text messages are entirely optional. You do not need to receive text messages to book an appointment, join the waitlist, or receive any of our services. Consent to receive texts is not a condition of any purchase or service, and declining texts has no effect on your service. Customers who prefer not to receive texts can join the waitlist and be notified by a phone call instead.

How you opt in. Consent is collected in person only, as a separate and voluntary choice. After you book an appointment or join the waitlist at our front desk, our staff ask a separate question — for example, “Would you like a text message when a spot opens up?” — and only if you say yes do they enter your mobile number for texting and record your consent in our scheduling system. At the point of collection, a printed notice at the front desk and our intake form display the following disclosure: “Text updates from LA Massage & Skincare / Garfield Spa are optional. If you choose to opt in, you will receive appointment reminders, booking confirmations, and waitlist availability texts at the number provided. Consent is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.” There is no online, website, or keyword opt-in — numbers are enrolled only in person, with the customer present, and only after the customer voluntarily requests text updates.

What we send. Transactional messages only — waitlist openings, appointment reminders, booking confirmations, and related scheduling updates. We do not send marketing or promotional texts through this program.

Message frequency. Varies by demand — you only receive a message when a relevant appointment slot becomes available or to confirm a booking. Typically a few messages per visit at most.

Opt out any time. Reply STOP to any message to unsubscribe and stop all further texts. Reply HELP for help, or contact us using the details below.

Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Information we collect. When you book an appointment or join the waitlist, we collect your name and mobile phone number, and details of your appointment (service, time, therapist).

How we use it. Solely to schedule your appointments and send you the appointment/waitlist text notifications described above. We use your information only to provide our services to you.

No sharing of mobile opt-in data. No mobile information, including your phone number and SMS opt-in/consent data, will be shared with, sold, or rented to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties. We disclose information only to the service providers that help us operate the scheduling and messaging service (for example, our SMS delivery provider), and only as needed to deliver these messages.

Data retention. We retain booking and contact information only as long as needed to operate the business and meet legal obligations.

Your choices. You may opt out of texts at any time by replying STOP, and you may contact us to request that we update or delete your information.